At Mademeals, we take great pride in the quality and freshness of our meals. Because our products are perishable food items, we are unable to accept returns or exchanges once an order has been delivered.
Order Cancellations
Orders may be modified or canceled prior to our weekly order cutoff. Once an order has entered production, it cannot be canceled, modified, or refunded.
Return & Satisfaction Policy
At Mademeals, your satisfaction is important to us. Because our meals are freshly prepared and perishable, we are unable to accept returns or exchanges once an order has been delivered.
If you experience an issue with your order, please contact us within 7 days of delivery at happy@mademeals.co. We will gladly review concerns such as:
- Missing or incorrect items
- Damaged packaging
- Quality issues
- Food safety concerns
- Orders that arrive significantly compromised during delivery
If an issue is verified, we may, at our discretion, provide a replacement meal, account credit, or refund for the affected item(s).
To help us resolve your concern quickly, please include your order number, a brief description of the issue, and photos when applicable.
Our goal is to ensure every customer has an exceptional experience, and we’ll always work with you to make things right when something doesn’t meet our standards.
Delivery Issues
To maintain food safety, customers are responsible for promptly retrieving their delivery upon notification of delivery. We are not able to offer refunds for orders that are left unattended beyond a reasonable period after delivery.
Contact Us
If you have any questions or concerns regarding your order, please contact us at:
Email: happy@mademeals.co
Phone: 844-439-6233